via GIPHY

#1 Onbord or onboard ?

The word onboarding causes a lot of challenges for someone who is here it for the first time. There are a huge amount of spelling and writing errors. So no worries if you get it not correct from the beginning.

If you're writing for a professional audience, it's generally best to spell it as one word. Onboarding is the process of bringing new customers or clients on board and helping them get acclimated to your products or services.

✅ onboarding

❌onbording

❌on boarding

Today we focus on onbording customers! So sit tight we go!

Onbording (onboarding) new customers is a vital for any business - but it can be a time-consuming and complicated process. From creating personalized user experiences to handling all the paperwork and logistics, there's a lot that goes into making sure each customer is set up for success.

In this article, we'll answer 3 core questions

💡 What?

🧐 Why?

📍When?

🚀How?

So you can streamline the process and keep your customers happy...

#2 What is onboarding?

Onboarding is the process of bringing new customers or clients on board and helping them get familiarised to your products or services.

If you're running a business, it's important to have a good onboarding process in place so that your new customers can hit the ground running and start getting value from your product or service as quickly as possible. A good onboarding process will help reduce customer churn and increase customer lifetime value. And what is more important proper first-time ❌onbording ✅ onboarding process can be a source of new customers and leads?

#3 Onbord for business owners?

As a business owner, you know that one of the most important aspects of running a successful company is acquiring and keeping customers. But what happens when you bring on a new product or service? How do you ensure that your customers are just as excited about the change as you are?

That's where onboarding comes in. Onboarding is the process of helping new customers (or users) transition from being unfamiliar with your product to becoming engaged and invested users.

Think about the last time you started using a new piece of software or joined a new gym. The onboarding process should have made you feel welcome, informed, and eased into using the product or service. If done well, onboarding can turn first-time users into lifelong fans.

Conversely, if done poorly, onboarding can be confusing, frustrating, and off-putting - leading potential customers to give up on your product before they even really get started.

#4 Why would you onbord your customers, just kidding onboard?

There are several reasons why you should take the time to onboard your customers. By doing so, you can ensure a smooth transition for them into using your product or service, and help them get the most out of what you have to offer. Onbording can help on different stages from acquisition of customers to activation and retention.

A good ❌onbording ✅onboarding process will help reduce customer churn and increase customer lifetime value.

Additionally, ❌on-boarding ✅onboarding can help increase customer satisfaction and loyalty.

Onboarding also provides an opportunity for you to build a relationship with your customers from the start.
By taking the time to walk them through your product or service, and answer any questions they may have, you can develop a rapport that will last long after they become comfortable using your product or service on their own.

Finally, onboarding is simply good business practice. It shows that you care about your customers and their experience with your company.

By investing in their success from the beginning, you are more likely to reap the rewards in the form of repeat business and positive word-of-mouth.

Add image with stages

Why would you onbord your clients and users? Just joking, onboard

There are many reasons for that:

  • To find better customers
  • To qualify leads
  • To engage existing customers

#5 Acquire more users via flows and ❌ onbording

One of the best ways to acquire more users is to create ❌onbord flows. Onboard flows can move users from website to product. The flows will be triggered from website and bring users in product in the right time in the right place on website. Onbord flows are designed to guide new users through your product or service so that they can understand how to use it. By creating onbord flows, you can ensure that new users have a positive experience with your product or service and are more likely to continue using it.

The results can be crazy, it can convert over 20 percent of your users more.

#6 Convert users into customer via flows and onbording

The best way to convert users into customers is to onbord them. Onbording is the process of helping new users understand your product or service and getting them started with using it. The goal of onbording is to reduce the user's friction and increase their likelihood of becoming a paying customer.

There are number of strategies and available onoard templates or flows which can lead to faster user conversion

#7 Activate customers via flows and onbording

Onboarding your customers is a key part of activating them. You need to make sure that they understand your product and can use it effectively. The best way to do this is to create a series of ❌onbording ✅onboarding flows that walk them through the key features of your product. Make sure to include plenty of screenshots and clear instructions so that they can follow along easily.

#8 Key elements of customer ❌onbording ✅onboarding

How can you make sure that your customers have a great experience when they join your company?

There are a few key elements to a good onboarding process:

✅ Make it easy for new customers to sign up and get started. The sign-up process should be quick and easy, and it should be obvious what new customers need to do to get started using your product or service.

✅ Provide helpful resources and support. New customers should have access to helpful resources (such as tutorials, FAQs, etc.) so that they can learn about your product or service and get the most out of it. They should also be able to easily contact. Preferably resources should be inside the product.

✅ Increase time to value or Aha moment. ❌Onbording ✅onboarding is all about creating that "Aha" moment for new users and make bring users faster to it. The Aha Moment is when a new user sees their product and gets the idea of what it can do. It's best if the user is told about all of their capabilities, which happen after they sign up and are onboarding.  

✅ Make it personal and ask questions: One of the best ways to engage your customers is to make them feel like they're being treated as individuals, rather than just another faceless account. Include in your ❌Onbording ✅onboarding questions. Start by asking for a little background

  • What's the customer's name?
  • How long has he or she been interested in your product or service?
  • Are there any points of interest that you can use to break the ice and personalize the interaction?

After that, you can form a profile and

✅Show is better than tell

Show them how it works: It might seem obvious, but you need to make sure that your customers know what they're signing up for. They should be able to understand how your product or service works - if not immediately, then at least within a reasonable amount of time.

✅Amaze with the design

The interactive and engaging design of your onboarding process is key.

#9 How to ✅onboard with MarbleFlows?

If you're new to MarbleFlows, welcome! You probably read about onboarding here. Just kidding time, to make it happen.

You can create your onboarding flow in 5 simple steps  

1. Create onboarding flows in clicks

You can design any type of flow and journey. From templates or scratch

2. Design the elements you want to gather data on.

3. Share as an embed or widget

Gather data and improve

5. Make changes and A/B test

Which type of flows I can build right now?

  • First-time user onboarding
  • feedback form or widget
  • Survey
  • Conversion flow, email
  • Sign up flow
  • Onboarding flow
  • A/B test journey
  • NPS
  • Customer Activation flow

We provide hundreds of templates to create from.

Conclusion

To keep in mind the right word for onboarding is

✅ onboarding

❌onbording

❌on boarding

Onboarding is essential both for employees and customers.

Onboarding of your users can help to acquire, convert and activate. So can significantly increase the revenue.